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Mar 23

ChatShopBuddy: Towards Reliable Conversational Shopping Agents via Reinforcement Learning

Conversational shopping agents represent a critical consumer-facing application of Large Language Model (LLM)-powered agents, yet how to effectively apply post-training Reinforcement Learning (RL) to optimize such agents remains underexplored. This work investigates RL-based optimization for shopping agents in real-world scenarios, where agents must simultaneously satisfy multiple interdependent objectives spanning objective metrics (product correctness), subjective qualities (persuasiveness), outcome rewards (final response quality), and process rewards (tool efficiency). We present a complete methodology to address this challenge. Specifically, we first construct SmartShopBench, a benchmark that captures diverse shopping intents with a hierarchical evaluation that decomposes complex quality requirements into measurable levels. Building on this evaluation framework, we design Hierarchical Reward Modeling (HRM) to structure mixed reward types through conditional gating that reflects their logical dependencies. To enable efficient training, we further propose Dynamic Contrastive Policy Optimization (DCPO), which balances response quality with operational efficiency through dynamic trajectory selection based on reward and reasoning length. Extensive experiments demonstrate that our RL-trained agent, namely ChatShopBuddy, consistently outperforms larger models relying on generic reasoning, achieving superior stability rather than merely higher peaks. Our work provides valuable guidance for applying RL to real-world conversational agents.

  • 6 authors
·
Mar 6

Sparkles: Unlocking Chats Across Multiple Images for Multimodal Instruction-Following Models

Large language models exhibit enhanced zero-shot performance on various tasks when fine-tuned with instruction-following data. Multimodal instruction-following models extend these capabilities by integrating both text and images. However, existing models such as MiniGPT-4 face challenges in maintaining dialogue coherence in scenarios involving multiple images. A primary reason is the lack of a specialized dataset for this critical application. To bridge these gaps, we present SparklesChat, a multimodal instruction-following model for open-ended dialogues across multiple images. To support the training, we introduce SparklesDialogue, the first machine-generated dialogue dataset tailored for word-level interleaved multi-image and text interactions. Furthermore, we construct SparklesEval, a GPT-assisted benchmark for quantitatively assessing a model's conversational competence across multiple images and dialogue turns. Our experiments validate the effectiveness of SparklesChat in understanding and reasoning across multiple images and dialogue turns. Specifically, SparklesChat outperformed MiniGPT-4 on established vision-and-language benchmarks, including the BISON binary image selection task and the NLVR2 visual reasoning task. Moreover, SparklesChat scored 8.56 out of 10 on SparklesEval, substantially exceeding MiniGPT-4's score of 3.91 and nearing GPT-4's score of 9.26. Qualitative evaluations further demonstrate SparklesChat's generality in handling real-world applications. All resources will be available at https://github.com/HYPJUDY/Sparkles.

  • 6 authors
·
Aug 31, 2023